As an entrepreneur, civic leader, and passionate student of leadership, Norm Mulder brings his lifetime of experience as the founder of TOPUCU. He is a Vietnam Veteran who served faithfully with the United Sates Army. Upon returning from his military service, Norm became a firefighter/paramedic with the City of Bay Village, OH. During this time he successfully launched and sold his first business, which led him into financial planning. Thirty-five years later he is an owner and National Sales Director with Primerica overseeing 91 offices and over 1,200 agents. He has traveled nationally representing the company and is one of 95 recipients awarded to their Wall of Fame. He serves on multiple nonprofit boards helping facilitate community and life transformation across the U.S. Norm & his wife Pat live in Northeast Ohio. They have 5 adult children and sixteen grandchildren.


Director of Program Management


Director of Program Management

Rick joined TOPUCU in March of 2018.  He comes to the team with over 30 years of management experience in the corporate world.  While he served in the capacity of a senior leader in technology, his passion is people.  This passion plays out in the areas of teaching and coaching.  He has experience teaching high school and adult classes at church, facilitating corporate training classes and guest lecturing at Kent State University.  He has served in a coaching and mentoring capacity in many of the same circles – coaching for a good number of years in youth sports as well as mentoring youth and adults in multiple settings (church, higher education and corporate).





Chief Business Development Officer

Kim brings to the TOPUCU Team more than 30 years of experience in the Health and Wellness field.  She earned her Bachelors in Nursing Degree and her Masters in Business, Healthcare Administration from the University of Phoenix.  She started as a Critical Care Nurse and became a Nursing Director responsible for 14 departments at 5 different sites.  Kim is currently the Founder/CEO of a Fitness Facility in Grafton, Vice President of the Grafton Chapter of Working Women Connection (WWC), and an Executive to the Founder/CEO of TOPUCU.  Kim competed in the CrossFit Masters Games in 2013 and was ranked 18th in the World.  She and her husband Scott of 24 years are the proud parents of 3 teenagers/adult children and 2 huge yellow labs.  




Human Resources

Joining Norm and Pat Mulder in 2004, Michelle brings 25 years of Human Resource experience specializing in small to mid-size organizations providing guidance and leadership to senior managers in startup, growth, and stable organizations. Her broad experience includes employee relations, compensation and benefits, talent acquisition and management.  Michelle earned her Bachelor of Arts degree in Communications from Bowling Green State University. 




Corrections Division Director

Norm Hills has 45 years experience in corrections working with both adult and juvenile populations. His experience and leadership in the industry has positioned him as a leading voice in corrections and inmate programs in the state of Ohio. He began his career as a social work intern at the Ohio State Reformatory where he later earned rank as the Deputy Warden. He was appointed the Chief Inspector of the Ohio Department of Rehabilitation and Correction. In 1986, he became the “activation” Warden for the Department, opening Pickaway Correctional Institution, Correctional Reception Center in 1987, Grafton Correctional Institution in 1988 and the Lorain Correctional Institution in 1989. In 1991 he was appointed as the North Regional Director, responsible for all aspects of operations for 16 of Ohio’s 31 prisons. Norm also served in Juvenile Corrections as Deputy Warden, Warden and Juvenile Parole Board Member. Norm is a native of Northern Ohio with a Bachelor of Arts Degree with majors in Sociology and Psychology from Ashland University.